How do I return an item?

Product Guarantee:
Damage by misuse is not covered by our Product Guarantee. The manufacturer determines if product failure is due to misuse or product failure.

All warranties are limited to the manufacturer's choice of replacement or refund of the cost of that particular product, and exclude any consequential expenses that may have occurred as a result of the defective product. The buyer is responsible for all costs associates with the return to the manufacturer.

NOTE: In some instances, warranties are serviced directly from the manufacturer due to their products’ technical complexity. Examples of the manufacturer direct companies are: Laguna, AquaUV, K&H, EG Danner, Sequence Pumps, Evolution Pumps, OASE Floating Fountains, OASE Fountain Technology Products and Kasco Marine Floating Fountain and many more.

We will assist you with troubleshooting possible product defects and provide directions for defective product returns to the manufacturer.

Product Returns:
Your 100% Satisfaction is our Goal.

WE DO NOT ACCEPT PRODUCTS THAT ARE USED OR HAVE FAILED DURING OR AFTER THE WARRANTY PERIOD.

We DO accept UNOPEN and UNUSED products within seven days of receipt. First, we must provide you with a tracking number / return authorization.

We do Value your Business and will guide and assist you with defective product returns to the Manufacturer for replacement. The manufacturer determines if failure is from misuse or product failure.

All defective product returns must have a Return Authorization (RA) number, from the manufacturer, prior to return.

The RA number must be boldly and clearly written on the address label and included inside the box with your contact information. Any returns without the Return Authorization (RA) number will not be accepted.

All returns must be approved and have a our Return Authorization.
All returns for non-defective product is subject to 30% restocking fee.
All returns must be performed within 7 days of receipt / delivery attempt.

The buyer is responsible to SIGN for any and ALL packages which require an INDIRECT or DIRECT signature. Signatures are required to protect YOUR order due to cost of product or during season of high theft (i.e. holidays).

All product returns for warranty MUST be made through the Manufacturer. We will happily assist and provide you with a sales receipt copy.

Shipping and insurance costs are the responsibility of the Buyer.

Email: sales@funkykoi.com for assistance and resolution to manufacturer defective products.

Legal Claims: All disputes must be decided under MA law and any proceedings must be commenced in a Bristol County, MA court.