Shipping Information

Shipping:
Parcel and Freight companies do not count weekends, holidays, or the day of shipment in their delivery times. For example, if a package tracking number is available on Friday; the product will not start traveling until the next business day, Monday.

Shipping costs will be evident during the check out process. If you notice an unusually high shipping cost, please notify us.

We reserve the right to notify you in the event we experience unexpected or unusually high shipping costs on a product you have selected for purchase. We will contact you so you can decide whether to continue the order with us or cancel the order.

The Funky Koi only ships to the lower 48 states as it is very difficult to provide the best customer service to Hawaii, Alaska, US Territories, Canada, Mexico & other countries. We strive to ship all products same day! Shipment tracking numbers will be sent to the email address used during the checkout process as soon as the tracking numbers are available.

All products less than 100 pounds are shipped via standard ground service such as Fedex. Some distribution points use UPS or the United States Postal Service.

Expedited shipping may be available for items weighing less than 100 pounds. If you need faster ground service, please contact sales@funkykoi.com and we will do our best to assist and provide you with the expedited shipping costs.

Product packages over 100 pounds are shipped by common carrier (typically Conway). Orders are typically processed within two business days. We will help coordinate delivery time with the shipping companies but cannot guarantee delivery times. We will not be held responsible for delayed product delivery costs, including but not limited to labor and/or stand-by charges or equipment rental.

For products over 100 pounds: Semi trucks will deliver to your location but it must be easily accessible for the truck driver to make the delivery and safely turn around. Off-loading your package from the truck is your responsibility. The Funky Koi will not be held liable for unloading your product and/or additional delivery charges incurred if your ship-to address is inaccessible to the delivery truck.

Shipping costs will be evident during the check out process. If you notice an unusually high shipping cost, please notify us.


Shipping and insurance costs are the responsibility of the Buyer.

Email: sales@funkykoi.com for assistance and resolution to manufacturer defective products.

Legal Claims: All disputes must be decided under MA law and any proceedings must be commenced in a Bristol County, MA court.